Due to the nature of our product and the many unknowns in shipping / receiving - we do NOT offer returns and/or exchanges on most items. Please contact us directly to discuss any requests for exchanges and/or returns - because we know stuff happens that is out of our control and these will be decided on a case-by-case basis. Please contact us within 4 hours of delivery that we may verify damage for an informed decision. (We are pretty easy to get along with)